Returns & Exchanges Policy

At Designs by LeRou and AUIE, every item is handmade, handcrafted, or carefully selected in small quantities. Our jewelry, purse charms, ties, clutches, totes, and accessories are not mass produced, so each piece may have small natural variations that make it unique.

We want you to love your purchase. If you are not satisfied, please contact us within 7 days of delivery.

Returns

Returns may be accepted on eligible items if the item is:

Unused and unworn

In its original condition

Returned with all original packaging, tags, charms, cards, or accessories included

Approved by us before being shipped back

Items must be returned within 14 days of delivery after return approval.

Return Shipping

Buyers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.

We recommend using a shipping method with tracking. Designs by LeRou and AUIE are not responsible for return packages lost in transit.

Refunds

Once the item is received and inspected, an approved refund will be issued to the original payment method.

Original shipping charges are non-refundable.

If an item is returned used, damaged, altered, missing parts, or not in original condition, the refund may be reduced or denied.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

The damaged item

The packaging

The shipping box or mailer

We will review the issue and work with you on a replacement, repair, store credit, or refund when appropriate.

Final Sale Items

The following items are final sale and cannot be returned:

Custom or personalized items

Special orders

Items marked final sale or clearance

Worn jewelry, earrings, or hair accessories for hygiene reasons

Items damaged after delivery due to use, storage, or handling

Exchanges

Because many of our pieces are one-of-a-kind or limited quantity, exact exchanges may not always be available. If an exchange is possible, we will gladly help you choose another item.

How to Start a Return

Please contact us before mailing anything back. Include your name, order number, item purchased, and reason for the return.

Thank you for supporting a small handmade business. We appreciate every order and take great care in creating and packaging each piece.